Terms and Conditions

Payment policy
To reserve a spot on a specified retreat, a non-refundable booking fee of 20% of your total package is required upon booking. Full payment (the balance) must be made within 60 days of the retreat start date. Prices are based per person, twin share (share with another retreat guest or bring a friend/partner) or for private rooms where specified, but DO NOT include flights. Clients must have adequate travel insurance to cover all activities listed and additional activities intended to do on retreat.

Travel insurance
Please note, even if you have private health insurance in Australia or your respective Country of residence, it is unlikely that this insurance will cover overseas trips such as the retreats offered by KOKOMO. It is your responsibility to organise suitable travel and health insurance. Although we strongly encourage you to do so, you acknowledge that KOKOMO s is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.

KOKOMO cancellations definitions
“Cancellation” is defined as not attending your scheduled retreat, including postponing or rescheduling. “You” refers to the guest booking a KOKOMO retreat.“We” refers to KOKOMO. It is your responsibility to read and understand our cancellation policy before making a reservation. Naturally, no one books with the intention of cancelling or postponing their retreat, but unexpected things do happen, so please consider purchasing travel cancellation insurance.

Travel cancellation insurance 
Depending on the policy and conditions, travel cancellation insurance may pay for some or all cancellation fees. Strictly for informational purposes and not to be relied upon, with most agencies, this type of insurance must be purchased within 14 days of making your reservation to optimise your level of protection.

Guest cancellation policy
Depending on when you cancel, cancellation fees may apply. Fees are determined by the following schedule (“the Cancellation fee schedule”):
● If you cancel 60 days or more before your retreat start date, you will be funded (less any bank or exchange fees) the full retreat amount (minus your 20% booking fee);
● If you cancel 30 days or less before your retreat start date, you will forfeit your entire payment.
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason. We do not offer credit for arriving late or leaving early. No refunds on deposit are possible for any reason.

KOKOMO cancellation policy
While we have never cancelled a retreat (Not including when guests could not make it due to COVID restrictions) to date and will endeavour to maintain this record, if KOKOMO must cancel for any reason you’re entitled to transfer your full retreat payment to another retreat (either scheduled or at some future time). Alternatively you may request a refund of your applicable payment, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your retreat. KOKOMO is not responsible for your expenses incurred in preparation for any cancelled retreat such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip. If an event needs to be postponed due to circumstances out of our control you will be provided with your choice of a place on the new event date or a 100% credit voucher to use on any of our escapes.

Passports, visas & documents
It is the responsibility of each participant to obtain a valid passport, visa(s) and necessary certificates for any country to be visited in connection with a KOKOMO retreat.

Third parties
KOKOMO holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on a retreat as compared with the advertised nature of the service.

General waiver
You acknowledge that during a retreat you participate voluntarily in any and all activities arranged by the retreat organisers, and insofar as legally permissible, surrender your right to any cause of action against KOKOMO arising from any loss or damage to person or property that occurs during a retreat.

Photo/video release form
I hereby grant to KOKOMO the absolute and irrevocable right and unrestricted permission to use photographic portraits / images / videos in which I feature that are taken during the course of the retreat to use / republish / copyright, etc. for commercial use in association with KOKOMO business. I hereby release and discharge KOKOMO from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy. By booking into a retreat you agree to all policies above. For any questions or queries, please email us heya@kokomoconnection.com

KOKOMO Team
Our team will be announced in the lead up and may be changed at our discretion. Credits and Vouchers All credits and vouchers are not redeemable for cash or refund.